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Docs updates for E/A#100278 Document automatic #admins room pinning behavior #100754

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Docs updates for E/A#100278 Document automatic #admins room pinning behavior #100754

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8 changes: 7 additions & 1 deletion docs/articles/new-expensify/chat/Expensify-Chat-Rooms-for-Admins.md
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@@ -1,7 +1,7 @@
---
title: Admin Rooms in Expensify Chat
description: Use the announce and admins chat rooms to share updates and collaborate with your team.
keywords: [New Expensify, chat rooms, announce room, admins room, workspace chat, admin permissions]
keywords: [New Expensify, chat rooms, announce room, admins room, workspace chat, admin permissions, admins room pinned]
---

Expensify Chat includes two automatically generated rooms for every workspace: **#announce** and **#admins**. These rooms help teams stay informed and allow Workspace Admins to collaborate behind the scenes.
Expand Down Expand Up @@ -48,3 +48,9 @@ The **#admins** room is only visible to Workspace Admins. It’s designed for se

If you're seeing an unfamiliar name in your **#admins** room, it’s likely your **Expensify Account Executive** or **Account Manager**. These team members are added automatically to help you onboard and provide product support.

## Why is my #admins room pinned to the top of my inbox?

Expensify pins the **#admins** room of the first workspace you create when you sign up, because that room holds your onboarding tasks. Workspaces you create later do not get their **#admins** room pinned.

To unpin it, open the room, click the room header, and select **Unpin**. Learn more about [how to pin and unpin chats](/articles/new-expensify/chat/Prioritize-and-Pin-Chats).

14 changes: 13 additions & 1 deletion docs/articles/new-expensify/chat/Prioritize-and-Pin-Chats.md
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---
title: Prioritize and Pin Chats
description: Learn how to customize the order of your chats using pinning and message priority settings in Expensify.
keywords: [New Expensify, chat inbox, reorder chats, pinned messages, focus mode, priority mode, chat display]
keywords: [New Expensify, chat inbox, reorder chats, pinned messages, focus mode, priority mode, chat display, admins room pinned, why is my admins room pinned]
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# Prioritize and Pin Chats
Expand Down Expand Up @@ -31,6 +31,18 @@ To unpin a chat, repeat the same action and select **Unpin**.

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## What chats Expensify pins for you automatically

Expensify pins one chat for you: the **#admins** room of the **first workspace you create when you sign up**. That room holds your onboarding tasks, so it stays at the top of your inbox while you get set up.

Every workspace you create after that is different. Its **#admins** room is **not** pinned, because your onboarding tasks already live in the first one. You can still pin it yourself using the steps above.

To unpin the first workspace's **#admins** room once you're finished onboarding, open the room, click the room header, and select **Unpin**.

Learn more about [what the #admins room is for](/articles/new-expensify/chat/Expensify-Chat-Rooms-for-Admins).

---

## How to change priority mode

To adjust how chats are sorted in your inbox:
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