NZBA Feedback Updates

aselo-webchat-react-app/configSrc/nzba/common.json

@@ -1,6 +1,6 @@
 {
   "fileAttachment": {
-    "enabled": true,
+    "enabled": false,
     "maxFileSize": 16777216,
     "acceptedExtensions": ["jpg", "jpeg", "png", "amr", "mp3", "mp4", "pdf", "txt"]
   },

lambdas/packages/hrm-form-definitions/form-definitions/nzba/v1/LayoutDefinitions.json

@@ -57,19 +57,10 @@
           "date",
           "location"
         ],
-        "splitFormAt": 2,
+        "splitFormAt": 7,
         "printOrder": 3,
         "caseHomeLocation": "timeline"
       },
-      "dutyOfCare": {
-         "previewFields": [
-           "date",
-           "location"
-         ],
-         "splitFormAt": 2,
-         "printOrder": 3,
-         "caseHomeLocation": "timeline"
-       },
       "document": {
         "splitFormAt": 1,
         "caseHomeOrder": 4,

lambdas/packages/hrm-form-definitions/form-definitions/nzba/v1/PrepopulateMappings.json

@@ -1,7 +1,7 @@
 {
   "preEngagement":{
     "age": "ChildInformationTab.age",
-    "firstName": "ChildInformationTab.firstName",
+    "friendlyName": "ChildInformationTab.friendlyName",
     "ethnicity1": "ChildInformationTab.ethnicity1",
     "email": "ChildInformationTab.email",
     "howHeardAboutWu": "ChildInformationTab.howHeardAboutWu",

lambdas/packages/hrm-form-definitions/form-definitions/nzba/v1/customStrings/Messages.json

@@ -1,7 +1,7 @@
 {
   "en": {
     "WelcomeMsg": "Kia ora!",
-    "GoodbyeMsg": "TThe counsellor has left the chat now. Thank you for reaching out - we look forward to chatting to again.",
+    "GoodbyeMsg": "The counsellor has left the chat now. Thank you for reaching out - we look forward to chatting to again.",
     "EndChatMsg": "You’ve ended the chat. Thanks for getting in touch today. If you ever need support again, we’re here for you.",
     "ClosedOutOfShift": "The helpline is out of shift, please reach us later.",
     "UnsupportedMediaErrorMsg": "Oops — we couldn’t send that message. Try sending it again using text only."

lambdas/packages/hrm-form-definitions/form-definitions/nzba/v1/customStrings/postSurveyMessages.json

@@ -1,4 +1,4 @@
 {
-  "triggerMessage": "Before you go, would you like to answer a few quick questions about your chat today? Just reply Yes or No.",
-  "postSurvetCompleteMessage": "Thanks for chatting with us today 💛 If you ever want to talk again, we’re here."
+  "triggerMessage": "Before you go, would it be okay if I asked a couple of quick feedback questions? Just reply Yes or No.",
+  "postSurvetCompleteMessage": "Really appreciate you taking a moment to share your thoughts😊  We hope to chat with you again soon."
 }

lambdas/packages/hrm-form-definitions/form-definitions/nzba/v1/profileForms/FlagDurations.json

@@ -4,6 +4,11 @@
     "label": "Short Term Block (24 Hours)",
     "durationInHours": "24"
   },
+  {
+    "flag": "blocked",
+    "label": "Medium Term Block (3 Months)",
+    "durationInHours": "2190"
+  },
   {
     "flag": "blocked",
     "label": "Long Term Block (5 Years)",

lambdas/packages/hrm-form-definitions/form-definitions/nzba/v1/tabbedForms/ChildInformationTab.json

@@ -1,6 +1,6 @@
 [
   {
-    "name": "firstName",
+    "name": "friendlyName",
     "label": "First Name",
     "type": "input",
     "isPII": true,

lambdas/packages/hrm-form-definitions/form-definitions/nzba/v1/webchat/PreEngagementForm.json

@@ -4,7 +4,7 @@
   "fields": [
     {
       "type": "input",
-      "name": "firstName",
+      "name": "friendlyName",
       "label": "Name (and pronouns)",
       "required": true
     },

twilio-iac/helplines/nzba/configs/lex_v2/en_NZBA/bots/post_survey.json

@@ -22,20 +22,26 @@
           }
         ],
         "closing_response": {
-          "message": "Thank you for reaching out. Please contact us again if you need more help."
+          "message": "Really appreciate you taking a moment to share your thoughts😊  We hope to chat with you again soon."
         },
         "slot_priorities": {
           "1": {
             "slot_name": "was_helpful",
-            "slot_type_name": "yes_no",
-            "slot_question": "Did you find this conversation helpful? Please answer Yes or No.",
-            "failure_response": "Thank you for reaching out. Please contact us again if you need more help."
+            "slot_type_name": "helpful_rating",
+            "slot_question": "What did you find helpful in this chat? \n1. I feel lighter/calmer,\n2. I felt heard and understood,\n3. I understand my situation better,\n4. I have some information/options,\n5. I have a plan/next steps,\n6. Nothing",
+            "failure_response": "Really appreciate you taking a moment to share your thoughts😊  We hope to chat with you again soon."
           },
           "2":  {
-            "slot_name": "would_recommend",
-            "slot_type_name": "yes_no",
-            "slot_question": "Based on this conversation, would you recommend that someone in a similar situation contact us? Please answer Yes or No.",
-            "failure_response": "Thank you for reaching out. Please contact us again if you need more help."
+            "slot_name": "mood",
+            "slot_type_name": "mood_rating",
+            "slot_question": "How are you feeling right now?” (0 = calm / okay → 10 = extremely upset or distressed)",
+            "failure_response": "Really appreciate you taking a moment to share your thoughts😊  We hope to chat with you again soon."
+          },
+          "3":  {
+            "slot_name": "experience",
+            "slot_type_name": "AMAZON.FreeFormInput",
+            "slot_question": "What, if anything, could have improved your experience with us, today?",
+            "failure_response": "Really appreciate you taking a moment to share your thoughts😊  We hope to chat with you again soon."
           }
                 }
       },
@@ -55,7 +61,7 @@
           }
         ],
         "closing_response": {
-          "message": "Thank you for reaching out. Please contact us again if you need more help."
+          "message": "Really appreciate you taking a moment to share your thoughts😊  We hope to chat with you again soon."
         },
         "slot_priorities": {}
     }

twilio-iac/helplines/nzba/configs/lex_v2/en_NZBA/intents/post_survey_no.json

@@ -49,7 +49,7 @@
         {
           "message": {
             "plainTextMessage": {
-              "value": "Thank you for reaching out. Please contact us again if you need more help."
+              "value": "Really appreciate you taking a moment to share your thoughts😊  We hope to chat with you again soon."
             }
           }
         }

twilio-iac/helplines/nzba/configs/lex_v2/en_NZBA/intents/post_survey_yes.json

@@ -49,7 +49,11 @@
     },
     {
       "priority": 2,
-      "slotName": "would_recommend"
+      "slotName": "mood"
+    },
+    {
+      "priority": 3,
+      "slotName": "experience"
     }
   ],
   "intentClosingSetting": {
@@ -58,7 +62,7 @@
         {
           "message": {
             "plainTextMessage": {
-              "value": "Thank you for reaching out. Please contact us again if you need more help."
+              "value": "Really appreciate you taking a moment to share your thoughts😊  We hope to chat with you again soon."
             }
           }
         }

twilio-iac/helplines/nzba/configs/lex_v2/en_NZBA/slot_types/AMAZON.FreeFormInput.json

@@ -0,0 +1,7 @@
+{
+    "slotTypeName": "AMAZON.FreeFormInput",
+    "slotTypeValues": [],
+    "valueSelectionSetting": {
+        "resolutionStrategy": "TopResolution"
+    }
+}