Ticketing System

[a-Digi-a]

A ticketing system where people can contact either helpdesk, admins or the entire committee privately through the Redbrick discord instead of DM's.

How it works:

• A channel will be made for tickets (under the technical category)
• One of the admins will need to run /create_ticket_message [new channel name]
• A message will be sent by blockbot in the new channel, users can then click a button on this message
• On clicking the button, users will be prompted to choose which category of committee they want to contact and fill in their reason for the ticket
• A channel will be created with the name ticket-user-[number]
• This channel will have a message by blockbot where users can click a button to close the ticket when solved, deleting the channel and it will ping the user/committee added

Design Choices:

• The reason why I decided to use channels instead of threads is because discord doesn't allow you to use role permissions on private threads. If I wanted to add a role of people (e.g. admins) to a private thread I'd need to iterate over the people in the role then add them. This would cause an issue when the admins changed, as the old admins would still be able to see the private threads.
• I also made it delete channels instead of archiving them to save channel space. If needed I can make it archive them and move it to another category.

[novanai]

lgtm!

[Arisamiga]

LGTM :D