Ticket SLA Tracker (Zendesk App)

A Zendesk sidebar app that displays the time remaining before a ticket breaches its SLA.

Features

• Monitors SLA policies and breach times
• Displays time remaining to SLA breach
• Helps agents prioritize tickets effectively

Tech Stack

• Zendesk Apps Framework v2
• HTML, CSS, JavaScript
• Zendesk REST API

Installation

1. Clone the repository.
2. Install ZCLI and validate the app.
3. Package the app using ZCLI.
4. Upload the packaged app to your Zendesk instance.

License

MIT