Data Visualizations

Business-intelligence dashboards and visual analytics projects. Each project ships the source file, preview screenshots, and a summary of the questions it answers.

Projects

Project	Tool	What it covers
Call Center Data Analysis	Power BI	Call-center performance dashboard: call volumes and trends, answer/abandon rates, average handling and talk time, agent-level performance, and customer-satisfaction breakdowns

Preview — Call Center Data Analysis

More views in screenshots/. Open the .pbix in Power BI Desktop to explore the model, measures, and interactions.

Skills demonstrated

• Data modeling and DAX measures in Power BI
• KPI design: service-level, abandonment, handling-time, and satisfaction metrics
• Dashboard layout and visual hierarchy for at-a-glance operational review

Repo layout

power-bi/
  call-center-analysis/
    call-center-data-analysis.pbix   the Power BI report file
    screenshots/                     dashboard previews (6 views)