Dropbox does not recognize extension on Mac

[wtupyo]

Steps To Reproduce

Go to Dropbox in account settings under security and take steps to add a new passkey.

Expected Result

Expected result is the Bitwarden dialog box to appear to offer to save the passkey.

Actual Result

No dialog appears and the system either asks to save to any other password setup (Apple Passwords, 1Password) or nothing at all. Disabling any other systems on Mac at all, and ensuring any other extensions removed still does not allow Dropbox to prompt passkey setup with Bitwarden.

Filling of username and password works via the Bitwarden extension with zero issues.

Screenshots or Videos

No response

Additional Context

This is occurring with both Safari and Chrome extensions on Mac. Passkey setup works on any other website, except for Dropbox.

Operating System

macOS

Operating System Version

27

Web Browser

Safari

Browser Version

Safari, Chrome

Environment Versions

Version 2026.8.0
Server version 2026.8.2

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[bitwarden-bot]

Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-43473
Link (for internal use): https://bitwarden.atlassian.net/browse/PM-43473

[SergeantConfused]

Hello @wtupyo,

Thank you for your report. I have flagged this to the Engineering team for review. Please feel free to post additional information, such as screenshots or a screen video recordings, if you wish.

Thank you again,

[wtupyo]

Here's a screen recording. I have both Apple Passwords and 1Password turned off in Mac OS System Settings so they aren't competing with Bitwarden. Any other site works just fine for Passkey setup and use. It's just dropbox which is odd. I've seen some other threads online about this issue before, but didn't see anyone ever posted a bug report over here.

dropbox_bitwarden_error_2026-09-12.mov

Here's a thread over on the Bitwarden forums of the same issue with someone else earlier this year:
https://community.bitwarden.com/t/passkey-does-not-work-on-dropbox-via-safari-extension/95263/4