feat: add docs for reporting incidents in cloud

docs/cloud/features/incident_reporting.md

@@ -0,0 +1,35 @@
+# Incident Reporting
+
+## Overview
+
+Tobiko Cloud has 24/7 monitoring and alerting in place to ensure the platform is running smoothly. 
+However, if you encounter any issues, you can report incidents directly through the platform.
+This will immediately notify our support team, who will investigate and resolve the issue as quickly as possible.
+
+### Reporting an incident using SSO
+
+To report an incident using your Single Sign-On (SSO) account, follow these steps:
+
+* Visit [Tobiko Cloud Incident Reporting Page](https://incidents.tobikodata.com/).
+    * You will see your organization's name in the top right corner, indicating that you are logged in with your SSO account.
+* Select a severity level for your incident
+* Put in the project name that the incident is related to
+    * The project name is the name after your organization name in the Cloud UI.
+* Write a detailed description of the incident
+    * Include any relevant information that can help our support team understand and resolve the issue.
+* Click the "Submit" button to send your incident report.
+* You will receive a confirmation message indicating that your incident has been reported successfully.
+* You should hear from our support team shortly after submitting the incident report.
+
+### Getting URL that doesn't require SSO
+
+Although in most cases SSO is the preferred way to report incidents, it is possible that SSO could be down or not working for some reason.
+To prepare for this situation, you can get a URL that doesn't require SSO by following these steps:
+
+* Visit [Tobiko Cloud Incident Reporting Page](https://incidents.tobikodata.com/).
+* Click the "Copy Standalone URL" button below the report incident part of the page.
+* Save this URL within your organization so that anyone can use it in case SSO is not working.
+
+### If you don't have SSO enabled for your organization
+
+Contact your solution architect and ask them to provide you with a URL that doesn't require SSO.

mkdocs.yml

@@ -125,6 +125,7 @@ nav:
         - cloud/features/scheduler/dagster.md
       - Security:
         - "Security Overview": cloud/features/security/security.md
+      - "Incident Reporting": cloud/features/incident_reporting.md
 #      - Observability:
 #        - cloud/features/observability/overview.md
 #        - cloud/features/observability/model_freshness.md