I'm an IT professional with hands-on experience in technical support, Microsoft 365 administration, troubleshooting, and IT operations.
I'm passionate about continuous learning, improving IT processes, and developing practical skills in systems administration, networking, cloud technologies, and IT service management.
- IT Support: Windows troubleshooting, hardware diagnostics, networking, remote support
- Microsoft 365: Entra ID, Teams, SharePoint, Microsoft 365 administration
- Systems Administration: Windows, Linux, virtualization, SSH
- IT Service Management: ITIL Foundation (Version 5), incident management, asset lifecycle management
- Data & Automation: Excel, Power BI, Power Automate, PowerShell and Bash (learning and practice)
- CompTIA A+
- Linux administration and Bash scripting
- Networking and infrastructure troubleshooting
- Azure fundamentals
- IT service management practices
Coming soon:
- Ubuntu Linux Administration Lab
- SSH Remote Access and Troubleshooting
- IT Asset Lifecycle Management
- Windows Hardware Troubleshooting
IT Operations | Systems Administration | Application Support | ITSM | Cloud Technologies
This portfolio contains personal labs, independently created examples, and sanitized learning documentation. No confidential workplace information is shared.