feat(support): build support tickets module - submit, reply, status tracking#1145
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yusuftomilola merged 2 commits intoJun 26, 2026
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…ng, and email notifications - Add SupportTicket entity: uuid PK, userId FK, subject, description (text), category enum (billing/technical/access/booking/general), priority enum (low/medium/high, default medium), status enum (open/in_progress/resolved/closed), assignedToId FK (nullable) - Add TicketReply entity: uuid PK, ticketId FK with CASCADE, userId FK, message (text), isStaffReply boolean - Add CreateTicketDto, CreateReplyDto, UpdateTicketStatusDto, AssignTicketDto, QueryTicketsDto with class-validator decorators - Add SupportService: createTicket (notifies all admins by email on submission), getMyTickets, getTicket (owner or admin only), addReply (owner or admin; emails member on staff reply), updateStatus (admin), assignTicket (admin; sets assignedToId and priority), getAllTickets (admin; filters by status, category, priority, assignedToId via QueryBuilder) - Add SupportController: POST /support, GET /support/my, GET /support/:id, POST /support/:id/reply, PATCH /support/:id/status (admin), PATCH /support/:id/assign (admin), GET /support (admin) with @roles + RolesGuard - Add SupportModule: registers SupportTicket and TicketReply; imports UsersModule for admin lookup - Register SupportModule in AppModule
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Summary
Adds a full support ticketing system to ManageHub, replacing informal WhatsApp/verbal channels with tracked, prioritised, and auditable support requests.
New module: \�ackend/src/support/`n
Entities
DTOs (all with class-validator)
SupportService
SupportController
| Method | Path | Guard |
|--------|------|-------|
| POST | /support | JWT |
| GET | /support/my | JWT |
| GET | /support/:id | JWT (owner or admin in service) |
| POST | /support/:id/reply | JWT (owner or admin in service) |
| PATCH | /support/:id/status | JWT + RolesGuard(ADMIN) |
| PATCH | /support/:id/assign | JWT + RolesGuard(ADMIN) |
| GET | /support | JWT + RolesGuard(ADMIN) |
AppModule
closes #1086