Fix: mention accounted time in article meta data

Author: ralf401

locale/admin-docs.pot

@@ -8,7 +8,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad Admin Documentation pre-release\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-08-28 12:06+0200\n"
+"POT-Creation-Date: 2026-08-28 15:08+0200\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <LL@li.org>\n"
@@ -8085,8 +8085,8 @@ msgstr ""
 
 #: ../manage/knowledge-base.rst:136
 #: ../manage/public-links.rst:35
-#: ../manage/time-accounting.rst:147
-#: ../manage/time-accounting.rst:161
+#: ../manage/time-accounting.rst:149
+#: ../manage/time-accounting.rst:163
 #: ../system/maintenance.rst:31
 msgid "Title"
 msgstr ""
@@ -10739,208 +10739,208 @@ msgid "Zammad's time accounting is based on conditions to check if a ticket is c
 msgstr ""
 
 #: ../manage/time-accounting.rst:22
-msgid "If a ticket is relevant, Zammad will request the agent to provide the time which was needed to process the current ticket step. In order for Zammad to bring up the time accounting dialog to an agent, the agent has to update the ticket together with an article of any type. The adding of an article is mandatory to invoke the time accounting dialog. However, the time accounting dialog is not mandatory and can be canceled by your agents. You cannot enforce the time accounting. When a ticket is no longer considered for the time accounting, the already accounted time will be preserved."
+msgid "If a ticket is relevant, Zammad will request the agent to provide the time which was needed to process the current ticket step. This accounted time is displayed in the ticket sidebar at ticket level and in the article meta information for an individual article. In order for Zammad to bring up the time accounting dialog to an agent, the agent has to update the ticket together with an article of any type. The adding of an article is mandatory to invoke the time accounting dialog. However, the time accounting dialog is not mandatory and can be canceled by your agents. You cannot enforce the time accounting. When a ticket is no longer considered for the time accounting, the already accounted time will be preserved."
 msgstr ""
 
-#: ../manage/time-accounting.rst:33
+#: ../manage/time-accounting.rst:35
 msgid "The selector applies to the ticket state before any attribute changes have been saved. That means if your agent is e.g. going to close a ticket alongside writing an article, the ticket selector has to match the ticket state before closing for the time accounting dialog to appear."
 msgstr ""
 
 #: ../manage/time-accounting.rst:None
 msgid "Time Accounting Ticket Selector"
 msgstr ""
 
-#: ../manage/time-accounting.rst:42
+#: ../manage/time-accounting.rst:44
 msgid "The accounted time is always a unitless number. However, it is possible to show a specific unit in the **Unit** section, which provides several options:"
 msgstr ""
 
-#: ../manage/time-accounting.rst:46
+#: ../manage/time-accounting.rst:48
 msgid "no unit"
 msgstr ""
 
-#: ../manage/time-accounting.rst:47
+#: ../manage/time-accounting.rst:49
 msgid "Default behavior, no unit is shown next to the time value."
 msgstr ""
 
-#: ../manage/time-accounting.rst:48
+#: ../manage/time-accounting.rst:50
 msgid "hour(s)"
 msgstr ""
 
-#: ../manage/time-accounting.rst:49
+#: ../manage/time-accounting.rst:51
 msgid "Shows ``hour(s)`` as the unit next to the time value."
 msgstr ""
 
-#: ../manage/time-accounting.rst:50
+#: ../manage/time-accounting.rst:52
 msgid "quarter-hour(s)"
 msgstr ""
 
-#: ../manage/time-accounting.rst:51
+#: ../manage/time-accounting.rst:53
 msgid "Shows ``quarter-hour(s)`` as the unit next to the time value."
 msgstr ""
 
-#: ../manage/time-accounting.rst:52
+#: ../manage/time-accounting.rst:54
 msgid "minute(s)"
 msgstr ""
 
-#: ../manage/time-accounting.rst:53
+#: ../manage/time-accounting.rst:55
 msgid "Shows ``minute(s)`` as the unit next to the time value."
 msgstr ""
 
-#: ../manage/time-accounting.rst:55
+#: ../manage/time-accounting.rst:57
 msgid "custom unit"
 msgstr ""
 
-#: ../manage/time-accounting.rst:55
+#: ../manage/time-accounting.rst:57
 msgid "Shows a custom unit that can be specified as free input."
 msgstr ""
 
 #: ../manage/time-accounting.rst:None
 msgid "Time Accounting Unit"
 msgstr ""
 
-#: ../manage/time-accounting.rst:62
+#: ../manage/time-accounting.rst:64
 msgid "The unit is only displayed to make it easier for agents to account their time! No numerical transformation will be applied to the values, not even if you change the unit. It is just to indicate in which unit agents should account their time."
 msgstr ""
 
 #: ../manage/time-accounting.rst:0
 msgid "Time Accounting Unit when Recording"
 msgstr ""
 
-#: ../manage/time-accounting.rst:72
+#: ../manage/time-accounting.rst:74
 msgid "Activity Types"
 msgstr ""
 
-#: ../manage/time-accounting.rst:74
+#: ../manage/time-accounting.rst:76
 msgid "**Activity Types** can be used to group the different ticket time accounting entries together. For example, entries that are relevant to a \"Billing\" type."
 msgstr ""
 
 #: ../manage/time-accounting.rst:None
 msgid "Time Accounting Activity Types"
 msgstr ""
 
-#: ../manage/time-accounting.rst:81
+#: ../manage/time-accounting.rst:83
 msgid "When you enable the recording of the **Activity Type**, the agents will be able to select a type from this list."
 msgstr ""
 
 #: ../manage/time-accounting.rst:None
 msgid "Time Accounting Activity Type Selection for Agents"
 msgstr ""
 
-#: ../manage/time-accounting.rst:88
+#: ../manage/time-accounting.rst:90
 msgid "Additionally, a column with an associated activity type will be rendered for an entry in the **Activity** table under the **Accounted Time** tab."
 msgstr ""
 
-#: ../manage/time-accounting.rst:91
+#: ../manage/time-accounting.rst:93
 msgid "You can manage available activity types in this screen like any other Zammad object. Only active types will be available for the selection when recording new times. If an activity type has accounted time, it is still displayed in tickets and included in the accounted time overview."
 msgstr ""
 
 #: ../manage/time-accounting.rst:None
 msgid "New Time Accounting Activity Type Dialog"
 msgstr ""
 
-#: ../manage/time-accounting.rst:100
+#: ../manage/time-accounting.rst:102
 msgid "Activity types can be set as default, and in that case they will be pre-selected for the agents when they are asked to account their time. It is also possible to unset default activity type, in which case no type will be pre-selected and the agents can make their choice."
 msgstr ""
 
-#: ../manage/time-accounting.rst:106
+#: ../manage/time-accounting.rst:108
 msgid "Accounted Time"
 msgstr ""
 
-#: ../manage/time-accounting.rst:108
+#: ../manage/time-accounting.rst:110
 msgid "Under the **Accounted Time** tab, Zammad provides a section for reviewing all accounted times for your tickets. Accounted times are displayed per years and months."
 msgstr ""
 
-#: ../manage/time-accounting.rst:112
+#: ../manage/time-accounting.rst:114
 msgid "If you have tickets that are overlapping several months, you can differentiate by *time units* and *time units total* (e.g. to allow partial billing) in the downloaded file."
 msgstr ""
 
-#: ../manage/time-accounting.rst:123
+#: ../manage/time-accounting.rst:125
 msgid "Select the right month"
 msgstr ""
 
-#: ../manage/time-accounting.rst:117
+#: ../manage/time-accounting.rst:119
 msgid "Usually you want to bill accounted time of other months than the current one. Just select the relevant year and month to receive the accounted times and ticket information."
 msgstr ""
 
 #: ../manage/time-accounting.rst:0
 msgid "Screenshot showing a selection for year and month on time accounting"
 msgstr ""
 
-#: ../manage/time-accounting.rst:186
+#: ../manage/time-accounting.rst:188
 msgid "Tickets and their accounted time"
 msgstr ""
 
-#: ../manage/time-accounting.rst:126
+#: ../manage/time-accounting.rst:128
 msgid "Zammad allows you to receive the accounted information just like you need them. For this you currently have four options to review and also download the relevant data as CSV."
 msgstr ""
 
-#: ../manage/time-accounting.rst:130
+#: ../manage/time-accounting.rst:132
 msgid "To download the CSV data, use the download button right next to each heading (e.g. \"Ticket\")."
 msgstr ""
 
-#: ../manage/time-accounting.rst:133
+#: ../manage/time-accounting.rst:135
 msgid "This can also be automated with API calls."
 msgstr ""
 
-#: ../manage/time-accounting.rst:136
+#: ../manage/time-accounting.rst:138
 msgid "Only the first 20 entries are shown for each table. To see all of them, simply download the records in CSV."
 msgstr ""
 
-#: ../manage/time-accounting.rst:153
+#: ../manage/time-accounting.rst:155
 msgid "Activity"
 msgstr ""
 
-#: ../manage/time-accounting.rst:140
+#: ../manage/time-accounting.rst:142
 msgid "This filter works similar to the ticket filter, with one exception: You'll find each *individual* time accounting step of your agents. This is what you'd also see in the ticket's history before Zammad 5.2."
 msgstr ""
 
-#: ../manage/time-accounting.rst:144
-#: ../manage/time-accounting.rst:158
-#: ../manage/time-accounting.rst:175
+#: ../manage/time-accounting.rst:146
+#: ../manage/time-accounting.rst:160
+#: ../manage/time-accounting.rst:177
 msgid "In this list you'll see the following ticket information:"
 msgstr ""
 
-#: ../manage/time-accounting.rst:146
-#: ../manage/time-accounting.rst:160
+#: ../manage/time-accounting.rst:148
+#: ../manage/time-accounting.rst:162
 #: ../settings/ticket.rst:103
 msgid "Number"
 msgstr ""
 
-#: ../manage/time-accounting.rst:148
-#: ../manage/time-accounting.rst:162
+#: ../manage/time-accounting.rst:150
+#: ../manage/time-accounting.rst:164
+#: ../manage/time-accounting.rst:181
 #: ../manage/time-accounting.rst:179
-#: ../manage/time-accounting.rst:177
 #: ../misc/object-conditions/basics.rst:37
 #: ../misc/object-conditions/basics.rst:89
 #: ../misc/object-conditions/basics.rst:171
 msgid "Customer"
 msgstr ""
 
-#: ../manage/time-accounting.rst:149
-#: ../manage/time-accounting.rst:163
-#: ../manage/time-accounting.rst:178
+#: ../manage/time-accounting.rst:151
+#: ../manage/time-accounting.rst:165
+#: ../manage/time-accounting.rst:180
 msgid "Organization of customer (if applicable)"
 msgstr ""
 
-#: ../manage/time-accounting.rst:150
+#: ../manage/time-accounting.rst:152
 msgid "Agent that accounted the time"
 msgstr ""
 
-#: ../manage/time-accounting.rst:151
+#: ../manage/time-accounting.rst:153
 msgid "Time units accounted in the current activity"
 msgstr ""
 
-#: ../manage/time-accounting.rst:152
+#: ../manage/time-accounting.rst:154
 msgid "Activity type (if enabled)"
 msgstr ""
 
-#: ../manage/time-accounting.rst:153
-#: ../manage/time-accounting.rst:167
+#: ../manage/time-accounting.rst:155
+#: ../manage/time-accounting.rst:169
 #: ../system/audit-logs.rst:76
 msgid "Created at"
 msgstr ""
 
-#: ../manage/time-accounting.rst:168
+#: ../manage/time-accounting.rst:170
 #: ../misc/object-conditions/basics.rst:26
 #: ../misc/object-conditions/basics.rst:90
 #: ../misc/object-conditions/basics.rst:126
@@ -10959,44 +10959,44 @@ msgstr ""
 msgid "Ticket"
 msgstr ""
 
-#: ../manage/time-accounting.rst:156
+#: ../manage/time-accounting.rst:158
 msgid "This filter contains all relevant tickets from the selected month."
 msgstr ""
 
-#: ../manage/time-accounting.rst:164
+#: ../manage/time-accounting.rst:166
 msgid "Agent currently assigned (ticket owner)"
 msgstr ""
 
-#: ../manage/time-accounting.rst:165
-#: ../manage/time-accounting.rst:179
+#: ../manage/time-accounting.rst:167
+#: ../manage/time-accounting.rst:181
 msgid "Time units accounted in the current month"
 msgstr ""
 
-#: ../manage/time-accounting.rst:166
+#: ../manage/time-accounting.rst:168
 msgid "Time units total (time accounted during ticket life)"
 msgstr ""
 
-#: ../manage/time-accounting.rst:168
+#: ../manage/time-accounting.rst:170
 msgid "Closed at (if applicable)"
 msgstr ""
 
-#: ../manage/time-accounting.rst:171
+#: ../manage/time-accounting.rst:173
 msgid "This provides you a per user filter on accounted time units. Each user has a total of time accounted in the current month (over all applicable tickets)."
 msgstr ""
 
-#: ../manage/time-accounting.rst:186
+#: ../manage/time-accounting.rst:188
 #: ../misc/object-conditions/basics.rst:28
 #: ../misc/object-conditions/basics.rst:115
 #: ../misc/object-conditions/basics.rst:146
 #: ../settings/branding.rst:16
 msgid "Organization"
 msgstr ""
 
-#: ../manage/time-accounting.rst:182
+#: ../manage/time-accounting.rst:184
 msgid "This provides a list of all organizations where customers have caused accounted time in that month."
 msgstr ""
 
-#: ../manage/time-accounting.rst:185
+#: ../manage/time-accounting.rst:187
 msgid "You can also see entries for customers that are part of a primary organization. Users without an organization can be found in the Customer filter."
 msgstr ""
 

manage/time-accounting.rst

@@ -20,7 +20,9 @@ in the **Selector** section.
 .. include:: /misc/object-conditions/conditioning-depth-hint.include.rst
 
 If a ticket is relevant, Zammad will request the agent to provide the time which
-was needed to process the current ticket step.
+was needed to process the current ticket step. This accounted time is displayed
+in the ticket sidebar at ticket level and in the article meta information
+for an individual article.
 In order for Zammad to bring up the time accounting dialog to an agent,
 the agent has to update the ticket together with an article of any type.
 The adding of an article is mandatory to invoke the time accounting dialog.