Update support hours to 4:00 AM – 5:00 PM UTC (#2912)

* Initial plan

* Update support hours to 3:30AM to 12AM UTC

Co-authored-by: stnguyen90 <1477010+stnguyen90@users.noreply.github.com>

* Update support hours to 04:00–17:00 UTC

Co-authored-by: stnguyen90 <1477010+stnguyen90@users.noreply.github.com>

---------

Co-authored-by: copilot-swe-agent[bot] <198982749+Copilot@users.noreply.github.com>
Co-authored-by: stnguyen90 <1477010+stnguyen90@users.noreply.github.com>

Author: Copilot

src/lib/components/support.svelte

@@ -30,7 +30,7 @@
 
     $: upgradeURL = `${base}/organization-${freeOrganization?.$id}/change-plan`;
 
-    $: supportTimings = `${utcHourToLocaleHour('16:00')} - ${utcHourToLocaleHour('00:00')} ${localeShortTimezoneName()}`;
+    $: supportTimings = `${utcHourToLocaleHour('04:00')} - ${utcHourToLocaleHour('17:00')} ${localeShortTimezoneName()}`;
 
     type SupportOption = {
         cta?: string;

src/routes/(console)/supportWizard.svelte

@@ -195,8 +195,8 @@
     }
 
     const workTimings = {
-        start: '16:00',
-        end: '00:00',
+        start: '04:00',
+        end: '17:00',
         startDay: 'Monday' as WeekDay,
         endDay: 'Friday' as WeekDay
     };

src/routes/(console)/wizard/support/store.test.ts

@@ -16,35 +16,35 @@ describe('isSupportOnline', () => {
     };
 
     describe('weekday support hours (Monday-Friday)', () => {
-        it('should be online at 16:00 UTC (Monday)', () => {
-            mockDate(16, 1); // Monday, 16:00 UTC
+        it('should be online at 04:00 UTC (Monday)', () => {
+            mockDate(4, 1); // Monday, 04:00 UTC
             expect(isSupportOnline()).toBe(true);
         });
 
-        it('should be online at 20:00 UTC (Tuesday)', () => {
-            mockDate(20, 2); // Tuesday, 20:00 UTC
+        it('should be online at 10:00 UTC (Tuesday)', () => {
+            mockDate(10, 2); // Tuesday, 10:00 UTC
             expect(isSupportOnline()).toBe(true);
         });
 
-        it('should be online at 23:59 UTC (Wednesday)', () => {
-            mockDate(23, 3); // Wednesday, 23:59 UTC
+        it('should be online at 16:59 UTC (Wednesday)', () => {
+            mockDate(16, 3); // Wednesday, 16:59 UTC
             expect(isSupportOnline()).toBe(true);
         });
 
-        it('should be online at 23:00 UTC (Thursday)', () => {
-            mockDate(23, 4); // Thursday, 23:00 UTC
+        it('should be online at 12:00 UTC (Thursday)', () => {
+            mockDate(12, 4); // Thursday, 12:00 UTC
             expect(isSupportOnline()).toBe(true);
         });
 
-        it('should be online at 22:00 UTC (Friday)', () => {
-            mockDate(22, 5); // Friday, 22:00 UTC
+        it('should be online at 08:00 UTC (Friday)', () => {
+            mockDate(8, 5); // Friday, 08:00 UTC
             expect(isSupportOnline()).toBe(true);
         });
     });
 
     describe('outside support hours on weekdays', () => {
-        it('should be offline at 15:59 UTC (Monday)', () => {
-            mockDate(15, 1); // Monday, 15:59 UTC
+        it('should be offline at 03:59 UTC (Monday)', () => {
+            mockDate(3, 1); // Monday, 03:59 UTC
             expect(isSupportOnline()).toBe(false);
         });
 
@@ -53,20 +53,20 @@ describe('isSupportOnline', () => {
             expect(isSupportOnline()).toBe(false);
         });
 
-        it('should be offline at 10:00 UTC (Wednesday)', () => {
-            mockDate(10, 3); // Wednesday, 10:00 UTC
+        it('should be offline at 17:00 UTC (Wednesday)', () => {
+            mockDate(17, 3); // Wednesday, 17:00 UTC
             expect(isSupportOnline()).toBe(false);
         });
 
-        it('should be offline at 14:00 UTC (Friday)', () => {
-            mockDate(14, 5); // Friday, 14:00 UTC
+        it('should be offline at 23:00 UTC (Friday)', () => {
+            mockDate(23, 5); // Friday, 23:00 UTC
             expect(isSupportOnline()).toBe(false);
         });
     });
 
     describe('weekends', () => {
         it('should be offline on Saturday regardless of hour', () => {
-            mockDate(18, 6); // Saturday, 18:00 UTC (in support hours for weekdays)
+            mockDate(10, 6); // Saturday, 10:00 UTC (in support hours for weekdays)
             expect(isSupportOnline()).toBe(false);
         });
 
@@ -80,25 +80,30 @@ describe('isSupportOnline', () => {
             expect(isSupportOnline()).toBe(false);
         });
 
-        it('should be offline on Sunday at 16:00', () => {
-            mockDate(16, 0); // Sunday, 16:00 UTC
+        it('should be offline on Sunday at 10:00', () => {
+            mockDate(10, 0); // Sunday, 10:00 UTC
             expect(isSupportOnline()).toBe(false);
         });
     });
 
     describe('edge cases', () => {
-        it('should handle boundary at 15:59 (just before support hours)', () => {
-            mockDate(15, 1); // Monday, 15:59 UTC
+        it('should handle boundary at 03:59 (just before support hours)', () => {
+            mockDate(3, 1); // Monday, 03:59 UTC
             expect(isSupportOnline()).toBe(false);
         });
 
-        it('should handle boundary at 16:00 (start of support hours)', () => {
-            mockDate(16, 1); // Monday, 16:00 UTC
+        it('should handle boundary at 04:00 (start of support hours)', () => {
+            mockDate(4, 1); // Monday, 04:00 UTC
             expect(isSupportOnline()).toBe(true);
         });
 
-        it('should handle late night hours on Friday', () => {
-            mockDate(23, 5); // Friday, 23:00 UTC
+        it('should handle boundary at 17:00 (end of support hours)', () => {
+            mockDate(17, 1); // Monday, 17:00 UTC
+            expect(isSupportOnline()).toBe(false);
+        });
+
+        it('should handle boundary at 16:59 (just before end of support hours)', () => {
+            mockDate(16, 5); // Friday, 16:59 UTC
             expect(isSupportOnline()).toBe(true);
         });
     });

src/routes/(console)/wizard/support/store.ts

@@ -28,9 +28,8 @@ export function isSupportOnline() {
         return false;
     }
 
-    // Support hours are 16:00 UTC to 23:59 UTC on weekdays
-    // This roughly covers 09:00 PT to 17:00 PT (depending on PST/PDT)
-    if (hour >= 16) {
+    // Support hours are 04:00 UTC to 17:00 UTC on weekdays
+    if (hour >= 4 && hour < 17) {
         return true;
     }