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title Support
description Get help with SolixDB API

Get Help

We're here to help you succeed with SolixDB. Choose the support channel that works best for you.

Email us at support@solixdb.xyz for questions, issues, or feature requests. Report bugs or request features on our GitHub repository. Check our documentation for guides, examples, and API reference. Browse frequently asked questions for quick answers.

Support Channels

Email Support

Email: support@solixdb.xyz

We typically respond within 24 hours. For urgent issues, please mark your email as "URGENT" in the subject line.

GitHub Issues

For bug reports, feature requests, or technical discussions:

  • Repository: github.com/SolixDB
  • Issues: Open an issue with detailed information about your problem

Enterprise Support

Enterprise customers receive:

  • Dedicated support channel: Direct line to our engineering team
  • Priority response: Faster response times for critical issues
  • Custom solutions: Tailored solutions for your specific needs
  • Managed services: White-glove backfill and data delivery services
Interested in enterprise features? Contact us to discuss your requirements.

What to Include in Support Requests

To help us help you faster, please include:

For API Issues

  • API endpoint you're calling
  • Request payload (redact your API key)
  • Response you received
  • Expected behavior
  • Error messages or logs

For Data Questions

  • Protocol name
  • Date range
  • Specific data fields you're looking for
  • Example queries you've tried

For Feature Requests

  • Use case description
  • Why this feature would be valuable
  • Example of how you'd use it

Response Times

Plan Response Time
Free 24-48 hours
x402 12-24 hours
Enterprise <4 hours (business days)
Response times are estimates and may vary based on issue complexity and volume.

Community Resources

Complete API documentation with examples. Real-world code examples for common use cases. Complete API reference for all endpoints and methods. Frequently asked questions and answers.

Status & Uptime

Check the current status of our API and services.

Feedback

We love feedback! Whether it's:

  • Feature suggestions
  • Documentation improvements
  • API design feedback
  • Performance optimizations

Please share your thoughts with us at support@solixdb.xyz.

**Need immediate help?** For critical production issues, email us with "URGENT" in the subject line and we'll prioritize your request.