Frequent PATCH request failed

[rlvillacarlos]

We have recently tried portabase. We deployed agents and dashboard instances via Docker. The agents are deployed in our database servers while the dashboard is on a dedicated application server. We have noticed that backups fail half of the time for moderately large compressed backups (more than 100 MB in size). The dashboard logs indicate that PATCH request from agents cause the failures. We have not found any logs from the agents regarding the issue. What configuration do we need to include to get more details?

[RambokDev]

Hi,

Did you set the agent log level (LOG=debug) and the dashboard log level (LOG_LEVEL=debug) to debug? This could help with debugging.

The requests could trigger throttling or rate limiting depending on your proxy configuration. Is your Portabase instance exposed behind a reverse proxy?

On the agent side, you can set CHUNK_SIZE_MB. By default, it is set to 1 MB and can be increased up to a maximum of 10 MB.

Could you provide more context if the error persists after testing all of this?

We have not documented the agent-side .env variables yet, but we will do it ASAP.

Regards,

[rlvillacarlos]

I have not tried all the suggested config. Yes the dashboard is behind a reverse proxy. I will check on possible impact of that. Thank you for the suggestions. I will reply to this thread for updates.

[RambokDev]

Are you using Traefik?

Feel free to ask any questions once you have tested it on your side. I’m also available on Discord for support if needed.

Regards,

[rlvillacarlos]

Yes we are using traefik. But we have not configured any limit.

[RambokDev]

Ok, I would be interested in getting some log output once you have more of it. We also use Traefik, and it works with database files larger than 100 MB.
Regards,

[rlvillacarlos]

The failed PATCH request has reduced and the failures are negligible for our use case after maximizing the CHUNK_SIZE_MB. I have another, though unrelated, question about user registration. I have disabled registration request and used SSO. It appears that doing so will not allow me to manually add any other users. Is there any way for me to add other users as super-admin while the registration request is disabled?