Is your feature request related to a problem? Please describe.
On-call setup requires each user to verify their own phone number via SMS and voice call before they can be added to on-call schedules/escalation policies. For a large team, this means every individual user has to log in and complete this verification themselves before on-call can be configured, which is slow to roll out. As an admin, we already have each user's verified contact number and email on file (e.g., from HR/IT records), but there's no way to complete this verification step on their behalf.
Describe the solution you'd like
Allow a project Admin/Owner to complete phone number verification (SMS and/or Call) for other users directly from the admin/user management screen, using the phone number already on file for that user — rather than requiring each individual user to log in and self-verify before they can be added to on-call rotations.
Describe alternatives you've considered
Asking each user individually to log in and complete verification themselves, which significantly slows down onboarding a team onto on-call.
Additional context
This would primarily help with initial rollout/onboarding of on-call for an existing team where contact details are already known and verified through other internal systems.
Is your feature request related to a problem? Please describe.
On-call setup requires each user to verify their own phone number via SMS and voice call before they can be added to on-call schedules/escalation policies. For a large team, this means every individual user has to log in and complete this verification themselves before on-call can be configured, which is slow to roll out. As an admin, we already have each user's verified contact number and email on file (e.g., from HR/IT records), but there's no way to complete this verification step on their behalf.
Describe the solution you'd like
Allow a project Admin/Owner to complete phone number verification (SMS and/or Call) for other users directly from the admin/user management screen, using the phone number already on file for that user — rather than requiring each individual user to log in and self-verify before they can be added to on-call rotations.
Describe alternatives you've considered
Asking each user individually to log in and complete verification themselves, which significantly slows down onboarding a team onto on-call.
Additional context
This would primarily help with initial rollout/onboarding of on-call for an existing team where contact details are already known and verified through other internal systems.