When the "presence panel" permission is disabled in user profiles, using the search function in the NethVoice CTI top bar does not complete successfully, which consequently prevents users from initiating calls.
Steps to reproduce
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Go to user profile settings and disable the "pannello presenza" (presence panel) permission.
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Log into the NethVoice CTI interface with a user assigned to that profile.
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Type a name or number into the main search bar to find a contact or place a call.
Expected behavior
The search completes successfully, displaying results, and allows the user to click to initiate a call even if they cannot view the full presence panel.
Actual behavior
The search function fails to complete correctly, and the interface prevents any outgoing calls from being made through the search bar.
When the "presence panel" permission is disabled in user profiles, using the search function in the NethVoice CTI top bar does not complete successfully, which consequently prevents users from initiating calls.
Steps to reproduce
Go to user profile settings and disable the "pannello presenza" (presence panel) permission.
Log into the NethVoice CTI interface with a user assigned to that profile.
Type a name or number into the main search bar to find a contact or place a call.
Expected behavior
The search completes successfully, displaying results, and allows the user to click to initiate a call even if they cannot view the full presence panel.
Actual behavior
The search function fails to complete correctly, and the interface prevents any outgoing calls from being made through the search bar.